I was with Start for over 20 years. Last year, after jacking up their rates, I called and they offered me $55 per month for the top package for "customer loyalty". I was told that since I was with them for over 20 years, I was a customer they wanted to hold on to. Then, without notification, they doubled my rate to $110 per month. When I called to inquire, I was told they never offered that to me, they only put through a price match which was only good for 12 months. When I informed them that Oxio was only $55 per month, they said "ok, well we can offer you $89 per month. That is 62% higher than their competition for the exact same service. They were a decent company until Telus bought them out. Now customer loyalty and retention means nothing. Avoid this company at all costs. If you're paying the same as Rogers, Cogeco, etc, why would you use a 3rd party provider? Makes no sense.
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Friendly provider of high-speed internet, TV and digital phone services. Based in London, Ontario since 1995.