Star Tech Warranty Team,I submitted my full desktop computer to your Multiplan Center branch on 17 September 2025 for warranty service.After inspection, I was informed that there was an issue with the motherboard and that the repair would be completed within 20-25 working days. Complain no. (CMP-STLMC-Tahmina749-2025-001795)However, it has now been over a month, and I have not received any update or resolution.I contacted your warranty hotline several times (on 6, 8, and 20 October), but each time I was only told that it would be fixed “next week,” without any definite timeline or progress.Due to this prolonged delay and lack of communication, I have formally filed a complaint with the Directorate of National Consumer Rights Protection (DNCRP) regarding this issue.I kindly request you to review my service case urgently and provide a clear update or resolution at the earliest possible time.
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Star Tech Ltd is the largest computer shop and IT Solution Provider in Bangladesh. Established on March 1, 2007, Star Tech has grown into Bangladesh's leading technology retailer, offering a comprehensive range of products including custom-built PCs, laptops, tablets, smartphones, servers, workstations, and genuine Apple products. With 20 retail outlets across major cities such as Dhaka, Chattogram, Gazipur, Khulna, Rajshahi, Mymensingh, and Rangpur, and a user-friendly online platform, Star Tech ensures convenient access to quality tech solutions nationwide. Our commitment to customer satisfaction is reflected in our motto, "Customers Come First," and our ISO 9001:2015 certification underscores our dedication to maintaining international quality standards.See more
