Review Time
Hala put warrenty GPU nia koisos 17 business days, 2 month hoite chollo update chaile khali koi "We need more time". Time to pichon dia dea uchit. Baler customer service kono kichu nai. Ryans better.
Today, I visited IDB Bhaban and purchased a PC from Startech. Unfortunately, my experience during the PC assembly and Windows 11 installation was extremely disappointing and unacceptable due to the behavior of the service personnel.The individuals responsible for building the PC demonstrated highly unprofessional, rude, and disrespectful behavior. They lacked even the most basic level of customer etiquette. Their tone, attitude, and manner of communication were inappropriate and made me feel uncomfortable and disrespected as a customer. This kind of conduct is completely unacceptable in any professional service environment.As a paying customer, I expect basic courtesy, respectful communication, and professional service. Instead, I was treated in a manner that reflects poorly on Startech’s service standards and damages the company’s reputation. Such behavior raises serious concerns about the training, supervision, and accountability of the service staff.I strongly urge the management to investigate this incident immediately, take appropriate disciplinary action, and ensure that all service personnel receive proper customer service and behavioral training. Immediate corrective measures are necessary to prevent similar incidents in the future.I am submitting this complaint with the expectation of a formal response and visible action. Customer trust and satisfaction should never be compromised due to staff misconduct.
Star Tech Warranty Team,Complain no. (CMP-STLMC-Tahmina749-2025-001795)I submitted my full desktop computer to your Multiplan Center branch on 17 September 2025 for warranty service.After inspection, I was informed that there was an issue with the motherboard and that the repair would be completed within 20-25 working days.However, it has now been over a month, and I have not received any update or resolution.I contacted your warranty hotline several times (on 6, 8, and 20 October), but each time I was only told that it would be fixed “next week,” without any definite timeline or progress.Due to this prolonged delay and lack of communication, I have formally filed a complaint with the Directorate of National Consumer Rights Protection (DNCRP) regarding this issue.I kindly request you to review my service case urgently and provide a clear update or resolution at the earliest possible time.
Star Tech Warranty Team,I submitted my full desktop computer to your Multiplan Center branch on 17 September 2025 for warranty service.After inspection, I was informed that there was an issue with the motherboard and that the repair would be completed within 20-25 working days. Complain no. (CMP-STLMC-Tahmina749-2025-001795)However, it has now been over a month, and I have not received any update or resolution.I contacted your warranty hotline several times (on 6, 8, and 20 October), but each time I was only told that it would be fixed “next week,” without any definite timeline or progress.Due to this prolonged delay and lack of communication, I have formally filed a complaint with the Directorate of National Consumer Rights Protection (DNCRP) regarding this issue.I kindly request you to review my service case urgently and provide a clear update or resolution at the earliest possible time.
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Star Tech Ltd is the largest computer shop and IT Solution Provider in Bangladesh. Established on March 1, 2007, Star Tech has grown into Bangladesh's leading technology retailer, offering a comprehensive range of products including custom-built PCs, laptops, tablets, smartphones, servers, workstations, and genuine Apple products. With 20 retail outlets across major cities such as Dhaka, Chattogram, Gazipur, Khulna, Rajshahi, Mymensingh, and Rangpur, and a user-friendly online platform, Star Tech ensures convenient access to quality tech solutions nationwide. Our commitment to customer satisfaction is reflected in our motto, "Customers Come First," and our ISO 9001:2015 certification underscores our dedication to maintaining international quality standards.See more
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