I ordered some trainers as a Christmas gift, and they were sent via a tracked delivery service. However, after almost two weeks, they still hadn’t arrived. The address provided was missing my house name, only listing the road, town, and postcode. The seller overlooked this when shipping. When I reached out to them, they refused to issue a refund until the trainers were returned. The tracking indicated they were still at the sorting office. I contacted the delivery service, and they confirmed the parcel hadn’t been sent back because the seller didn’t include their full address on the package. Now, 22 days later, the package remains at the sorting office, and the seller has yet to refund me. Very poor customer service—buyer beware. I would not recommend.
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Established in 1991, Start Fitness has run up years of experience selling specialist fitness products at affordable prices. From running shoes to GPS watches we’re constantly striving to offer you the best value possible. While we promise never to be undersold, our overriding goal is to deliver the best service we can, both in-store and online.
Founded by runners, and staffed almost entirely by fitness enthusiasts, Start Fitness prides itself on being different from your average sports retailer. Not only do we offer peerless customer service and expert knowledge, we also boast long-standing ties with amateur and professional athletic associations up and down the country.See more
