Honestly, I was not looking to switch my Merchant services. But Lauren walked in to my salon. Something about her approach, so nice and not “ salesman like.” We actually started to talk. Because of her personality, I was curious what exactly her company was about. Her non-aggressiveness intrigued me. Before she left, I gave her my cell phone number (which I never do when it comes to sales people walking into my salon, which happens every day) and told her to text me. She was extremely informative. I actually had no questions lol. It took me one minute to make my decision to switch. Something about her nature made me confident in my decision.
Here’s the most important part. Normally, after the kill you hear nothing. But Lauren continued to text me every single day asking me how everything was going. I even had a little glitch on a holiday weekend, wondering about my batch and she literally was getting back to me on a Sunday.
When people ask me how I’m so successful in my business I always say it’s not about the money. If you genuinely possess excellent customer service successful will come to you. Lauren is the perfect example of this.
I look forward to referring her to all of my friends that are business owners.
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