I am reporting a serious lack of integrity and transparency at the Dave Shivers Agency. After a $200+ premium hike, I discovered blatant contradictions in my records.
The Facts:
Data Inconsistency: The office claimed they used "third-party" data for my mileage, yet they didn't have my 2024 smog certificate info—which is public record.
Conflicting Stories: Business Manager Alyssa Shivers claimed in a voicemail she HAD my 2025 reading, then sent an email stating, "We do not have that number."
Unprofessionalism: When I tried to address the $200 error, Alyssa refused to provide corporate contact paths. Another staff member, Jordan, refused to let me speak with anyone else, trying to force me back to the manager I was complaining about.
I have filed formal reports with the CA Department of Insurance and State Farm Corporate. Consumers deserve honesty and transparency, neither of which I found here
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