On Sept 4th, 2025 I had an accident where a deer jumped out in front of my car and caused quite a bit of damage. I had my car towed to a State Farm recommend body shop, Wray's Body Shop, in Bedford, Virginia. That was my first mistake because the body shop did a terrible job and never got all the repairs completed and they released the car to me knowing there was still a problem. When I called the body shop, he first told me to bring the car back, but he called me back to tell me that he called State Farm what he thought was wrong (yet he didn't bother to add the damage and repair to the claim) and told me to call them to see what State Farm needed to get the other damage fixed. State Farm told me that the Body owner of Wray's Body said that he believed the damage was from an improper tow, therefore they would need to open another claim and I would have to pay another $500 deductible if they determined it was further damaged from an improper tow. However, I let them know that the owner of Wray's Body shop never saw how my car was towed, but I pictures to prove that the tow job was done correctly. So they took the body owners word for it, and then came the delays. .My local State Farm office was of absolutely no help. I took my car to another body shop and they informed me right away that the car was unsafe to drive. The deer accident had done a lot of damage to the suspension and differential. Finally State farm sent a third party adjuster (they don't have their own anymore). The adjuster wanted to take pictures but the new body shop let the adjuster know that taking the pictures will not tell the story that you have to ride in it. Once the adjuster did that she realized there was a bigger problem and that indeed the repairs were incomplete. State Farm still dragged their feet and after 6 months, finally declared the vehicle a total loss and settled the claim under the original claim number. This was totally unacceptable service and I, as of today, moved my insurance coverage to another carrier.
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