They haven't charged my account the last few months while they've been down, so that speaks well of them. And I too have found their support quite responsive (same-day replies, usually within a few hours) the few times I've emailed them. I haven't requested a refund yet, but they informed me (unprompted) that I could have one if I didn't want to wait till their service is restored.It's true they could be more transparent. E.g., they should have informed all their customers as soon as this happened, and I would certainly appreciate more of an explanation than "maintenance" or vague problems with the "card issuer," as well as an expected timeframe for restoration (although maybe they really do have no idea).But the fact is, they're a grey-market service, and we need to consider that when evaluating them. This means that a certain amount of unreliability and risk is inherent to it, and also that they can't be *completely* transparent. And until November, I found it worked for everything they said it would. So I'm still giving them the benefit of the doubt and just hoping it will come back.
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