Review Time
and to add to my previous comments, they first say they will refund, and then they trick you to say you like to cancel and take all your money. If you don't cancel, they will just keep replying how they are waiting for card issuer to reactivate or refund your money. please spread the word so your friends and family doesn't get scammed.
and to add to my previous comments, they first say they will refund, and then they trick you to say you like to cancel and take all your money. If you don't cancel, they will just keep replying how they are waiting for card issuer to reactivate or refund your money. please spread the word so your friends and family doesn't get scammed.
I had money left on the card, which I can no longer use because they claimed their card issuer had issues and deleted all cards and balances. They promised to refund my money, but I never heard back from them. My advice: STAY AWAY! This is not a trustworthy company.
They haven't charged my account the last few months while they've been down, so that speaks well of them. And I too have found their support quite responsive (same-day replies, usually within a few hours) the few times I've emailed them. I haven't requested a refund yet, but they informed me (unprompted) that I could have one if I didn't want to wait till their service is restored.It's true they could be more transparent. E.g., they should have informed all their customers as soon as this happened, and I would certainly appreciate more of an explanation than "maintenance" or vague problems with the "card issuer," as well as an expected timeframe for restoration (although maybe they really do have no idea).But the fact is, they're a grey-market service, and we need to consider that when evaluating them. This means that a certain amount of unreliability and risk is inherent to it, and also that they can't be *completely* transparent. And until November, I found it worked for everything they said it would. So I'm still giving them the benefit of the doubt and just hoping it will come back.
To all the reviews that claim that support does not answer, you are completely wrong. Perhaps try checking your Spam folders people. I was issued a refund as soon as I asked for one. Things happen with these types of services, it is just life, people shouldn't be so stupid to think otherwise. Support are amazing here and doing their best to work this out for everyone affected. Give your heads a wobble and stop talking crap.
The card stopped working in Nov 2024 and product support repeatedly and timely advised that provider had issues through to Feb 2025. In February I had my balance returned and the refund got to me smoothly ; I got back the funds a couple of days after the request in February. My account is now closed. I would be willing and happy to reopen as soon I get a confirmation the product is back on the line, since before Nov 24 it worked perfectly and allowed me to subscribe and purchase in the US.Hence I am giving a 3 star as an average between the 5 when it worked and a 1 now.
Criminals! They have stolen the balance of my funds with my existing card no longer working AND, they required me to upload government issued ID in order to get a new card but it's clear now that NO SUCH CARD WILL EVER BE ISSUED! Absolutely scamming criminals. Do not give a cent to them and do not give them any of your personal information!
Like other recent reviews the card has stopped working for me - which since you can’t withdraw the money means they’ve basically stolen the cash I added. Even if they do make it work again at some point they’re taking a monthly fee in the meantime for a non-functioning card. So again, basically theft.If they fix it I’ll update this but for reference when it was working it did what it needed to for me. Sometimes it felt a bit of a rip off with the fees and I’m pretty sure they used issuing new cards as an excuse to charge extra sometimes, but there aren’t too many alternative services that do what this did (back when it worked).
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