UPD: STAUD reached out and allowed the return of mentioned set, which I appreciate. The ability to find resolution in disputes says a lot about the brand for me.I tried to return a top and pants that were poorly made. The top in particular looked like it was designed for a flat-chested mannequin, not a real person. I tried it on multiple times, hoping to make it work, but the whole construction is just wrong. It doesn't sit right, feels awkward, and clearly wasn't tested on real bodies. Only after trying to return did I find out the items were non-returnable without clearly stating anywhere on the product page, only that its final sale. Non-returnable policy is buried elsewhere and not disclosed in a way that meets any fair or legal standard, especially under EU consumer protection laws. Between the hidden unfair policies, the unwearable designs, this brand has lost my trust.
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STAUD | FALL '18 COLLECTION Now Available
