Review Time
I bought a pair of STAUD boots through Shopbop. I love them, and have had them for just over a year, only wearing them maybe 1-2 times a week in colder months, and just noticed that at some point the heel cap just fell off. I contacted STAUD and they said they would not provide any support because I didn’t buy them directly from them. For $400 boots, I would have expected both much higher quality and much better customer support. I would not buy from them again.
I received a broken bag for Christmas. The snap is clearly defective, Staud does not work with people who purchase a bag elsewhere than their own site. I contacted saks more than 30 days after purchase (purchased in early December) and so saks won’t help either. First item from staud and my absolute last. I recommend buying your nice purses from someone else. In this case neither Saks nor staud will stand by a broken purse with tags still attached and replacement or repair requested.
I received a broken bag for Christmas. The snap is clearly defective, Staud does not work with people who purchase a bag elsewhere than their own site. I contacted saks more than 30 days after purchase (purchased in early December) and so saks won’t help either. First item from staud and my absolute last. I recommend buying your nice purses from someone else. In this case neither Saks nor staud will stand by a broken purse with tags still attached and replacement or repair requested.
I was looking to purchase one of their beautiful beaded Tommy bags for an event. However, it has been nearly two weeks and no movement. Although the customer service team is nice, they seem to not understand that my package is missing and has not been received by the carrier. I’ve gone back and forth through phone calls and emails and still nothing. It’s like they don’t understand what I am saying and it’s getting increasingly frustrating.
Bought the crochet shoes in beige. Wore them once—the brown interior stained the exterior, making them completely unusable. Professional assessment: not repairable.Requested a replacement in a different color. Staud offered 20% off a future purchase—not a solution for a defective product.This is a clear manufacturing defect. Products must be fit for their intended use. As a repeat customer, I expected better. Will be pursuing legal action if not resolved.
UPD: STAUD reached out and allowed the return of mentioned set, which I appreciate. The ability to find resolution in disputes says a lot about the brand for me.I tried to return a top and pants that were poorly made. The top in particular looked like it was designed for a flat-chested mannequin, not a real person. I tried it on multiple times, hoping to make it work, but the whole construction is just wrong. It doesn't sit right, feels awkward, and clearly wasn't tested on real bodies. Only after trying to return did I find out the items were non-returnable without clearly stating anywhere on the product page, only that its final sale. Non-returnable policy is buried elsewhere and not disclosed in a way that meets any fair or legal standard, especially under EU consumer protection laws. Between the hidden unfair policies, the unwearable designs, this brand has lost my trust.
I wanted to just make a complaint on their website. It is very hard navigate and to narrow down your options in what you are looking for, it is user unfriendly. The website is very annoying. I tried in both servers Bing and Chrome Google.
Bought one of their leather bags. After 2-3 months of wear, all four liner seams had shredded. To me, this shows a design flaw, and not wear and tear. They did not offer a replacement or a fix. Surprised that they don’t stand by their quality. Two days letter, issue fixed and I’m happy with their response.
I made a mistake with my delivery address in an order I placed today. Customer service responded very quickly to my email. They have kindly and efficiently been working to try and help correct the mistake I caused. Kudos to Staud customer service.
I have emailed and called Staud today 3 times. There was a 2 business day shipping delivery, and there are still no updates on my order. I have ordered the dress to wear for my graduation with hope that it will arrive on time!
Claim your business profile now and gain access to all features and respond to customer reviews.
STAUD | FALL '18 COLLECTION Now Available
milkracing.com
petproductsonline.net
discountflooringdepot.co.uk
beko.com
analystkit.com
gotags.com
railsofsheffield.com
diversediagnostics.co.uk
preparedhero.com
vapeuk.co.uk