1 star is way more than they deserve. Ordered a dress ( black ) for a wedding last minute ( 6 days before) shipped it overnight and got it 3 days later. That's annoying but fine. Thursday morning I get the delivery. I was sent a red dress not even remotely close to the one I ordered and the tag a almost 200 cheaper. So I called customer service. With fingers 🤞 they could overnight one out and maybe be in time for the wedding Saturday at 4pm. No one picked up so I kept calling. Finally someone who sounds like I woke them up answered and I was told to we would communicate through email. ??? That's what you customer service says now to people? Annoyed I waited for her email so I could send the pictures of what I received and work it out via email.......one would think you would respond via email. Nope! Received the initial email responded to that one then nothing.........gave it a few hours and called again. This time the person was actually nice and very helpful said they will overnight the original dress and that was that. Perfect... well they didn't overnight it cause I didn't receive the dress for 4 days. That's the beginning. Annoyed with that I said the dress was going back when I recieved it. Went to do a return request and it said request has already been made. So I looked back at my emails and printed off the return labels they had sent me. Put both dresses in the box with all the paperwork form both shipments ( they charge $10 per restock too) even wrote a note stating wrong dress was sent and didn't need to dress they sent out. Heard nothing for 2 weeks. Looked at my tracking it had already been delivered to them the week before. So I email them. Days later I get an email saying they recieved it and I will be getting a email shortly for my return. Again 2 weeks later I am still emailing the supposed customer service with absolutely zero help! They sent me the shipping for the order that was placed saying it had been delivered. Then they say 1 order has been received then they say my order shows it been delivered. I spent almost 500$ it's been almost a month and nothing. DO NOT SHOP WITH THEM!!!
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