Bad customer service; they have kept me on a leash for months. Would love to buy the Tommy New York bag. At first it was an instore launch. Contacted the store and customer service. They told me there would be a second launch online, so it was possible to order that particular bag from the Netherlands. I were on a waiting list for this bag. Visited New York in January, got a mail in February that I could pick up my bag in the SoHo store 🙄. Very frustrating! It was on the website, but still only available in store. Contacted the SoHo store and customer service for options, but no cooperation at all. They kept me on a leash, telling me they were looking into the matter with management and retail location. After weeks contacted customer service for any updates. At the end they did nothing!! No service at all. I have several Tommy bags. This particular one was written all over me, I have a love for New York (be there once or twice a year) and I really love the Tommy bag. Would it be so hard to send me one, it is still available. They kept telling me lies. I’m so disappointed in the brand. No more Staud items for me, I’m done.
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STAUD | FALL '18 COLLECTION Now Available
