I ordered three hoodies during Black Friday. After two weeks, my order still hadn’t shipped, so I reached out to customer support for updates. I was told that delays were due to Black Friday and offered a 10% discount coupon for my next order, which felt off since I hadn’t received my first order yet. After more than a month, I was informed that the items I ordered were out of stock and was asked to switch to equivalent items instead. Since I bought the hoodies at a Black Friday discount, the proposed exchange was not advantageous, as my payment barely covered one at full price. I explained this, and the only response was a full refund. I waited over a month for items that never shipped, with no attempt to offer a fair solution. Overall, this was very disappointing; they seem more focused on profit than customer satisfaction.
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