As a loyal customer since the beginning, I have always enjoyed their apparel, but my latest experience was incredibly frustrating. I bought a sweater on Black Friday, and the shipping cost was unexpectedly high at $30 only for discounted items, while regular-priced items had a much lower fee of $6-8. After my item shipped, I received a notification from the shipping service instead of the company, and had to pay an additional $20 to receive my package, totaling $50 in shipping. This is outrageous and feels quite shady. The customer service was lacking, and the quality of the Black Friday hoodie was disappointing, resembling cheap items. Regrettably, I won't be returning. Overall, it gave off strong scam vibes, indicating they profit from shipping on 'discounted' items while using cash on delivery, forcing customers to pay upon receipt.
Claim your business profile now and gain access to all features and respond to customer reviews.
