Booked a double/twin room for single occupancy. Was supplied the smallest single room I have ever seen for the same price. To add insult when I spoke to the hotel reception they showed me the request from Stayforlong for a SMALL single room. When I spoke to their help line whilst there I was told that a twin room for single occupancy was a single room......mmmm I don't think so !
What is worse I have raised a query with a request for a partial refund and despite chasing no response since the 31st December when I was told it was being looked at.
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