Review Time
Booked a double/twin room for single occupancy. Was supplied the smallest single room I have ever seen for the same price. To add insult when I spoke to the hotel reception they showed me the request from Stayforlong for a SMALL single room. When I spoke to their help line whilst there I was told that a twin room for single occupancy was a single room......mmmm I don't think so !
What is worse I have raised a query with a request for a partial refund and despite chasing no response since the 31st December when I was told it was being looked at.
The hotel was very good in Antalya . Staff, facilities, food were all good, but the representative Jack was just doing marketing talks and interested in selling executions. Very very disappointed about not getting what he promised. After he sold the tours never replied to any of the messages. The tour he sold was way too expensive which you can buy from get your guide site way cheaper. Do your homework before going to Antalya.
Stayforlong booking was easy to book and got a very good rate too.
Our stay at the Bellagio Beach Resort and Spa was very enjoyable and memorable. The staff from the Concierge, Restaurant, Spa and Poolside were all friendly and ready to help. The in-house activities were also engaging and exciting that the only time we left the Resort was for the two outdoor activities we had booked. In total it was a very exhilarating experience. We hope to do it again.
We booked travel to cuba 6months ago. However with energy crisis we cancel the trip. Iwth cancel the means was refunded in staywallet. We requested for refund, but nobody reply and via void call nobody wants to assist wirh this matter.
We contact the bank as well and explain that there was no choose something by default was transfered to staywallet instead we want refund method as we payed with card! There waa no option inside app to choose. So stayforlong will be keeping you money in case you cancel.
Be carefull!! Im still trying to return my means.
Simple cheating of people. I have stucked 1.7k euros
We are from UAE, booked for a 2 day stay. unfortunately my kid is sick so I wanted to change my booking to one day . I tried with mails and chat to reach them but no reply or update (I mean 0% customer care support) really really disappointed. If anyone is booking through stayforlong plz be aware of customer service though we dont need al d time but to long during tough times !
Very poor communication. we booked our hotel in Rydges Rotorua for last weekend and paid $14 to cancel or change our booking. but nobody bothered to reply back even after assurance that someone will do it for us. very poor communication. we emailed their support team multiple times but still no response.
Had great experience with Stayforlong. I was quite sceptical as prices were much lower than any other platform, but we just came home from our holiday where I have booked two different hotels in Egypt with them and all went smooth and all right! Thank you
As others have said there is no customer service, I tried checking 3 times if our booking in Cuba was still valid because it was no longer on the site but no response! Gave up and cancelled, will not use again.
Bad customer service- they do not respond to emails.. had ongoing query for over a year but man on the phone wants to blame previous working colleagues? Why does that matter all is 1
Very poor customer service, very difficult to get some changes done on the reservation , no help or assistance provided, all the time the same story that they are very busy and assistance may take longer .
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