staygoldencosmetics.com

2.5
2.5 Based on 8 reviews

...

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Nonya Bisness
Too risky

Too risky, customer service is nonexistent. I ordered some lip colors and they left the apartment number off the package (I have proof that it was on the original order). I never received it. When I contacted them over a month later to get updates, I never heard back. At this point it had been nearly two months since I ordered, so I disputed the charge with my bank and was successful.I contacted them multiple times on their website, customer support email, IG, and Facebook before I heard back. Finally their customer "service" rep responded to my messages and was belligerent and rude as if I had left off the apartment number myself, done something wrong or was trying to scam them, saying that they had never heard from me.When I gave her the exact dates and places (IG, etc) that I had attempted to contact them, including some screenshots I took of my attempts, AND proof from the tracking info that the apartment number was left off and it was returned to sender... I never heard back from them again, not ever an apology for the belligerence or that I never got my order. Oh well, I'm just glad I got my money back. Would never deal with this company again.

1
Date of experience: Nov 05, 2021

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