Cowboys- Dont Book!Booked 2 months in advance via booking.comFollowed the guidance and chased StaySavvy several times prior to arrival asking for an acknowledgement of my booking and for the check in details. Text them, called them, emailed them ..... eventually they contacted me via whatsap 2 hourrs pre check in to advise that the booked apartment was unavailable and that they had moved the booking to an "upgraded apartment" on North John Street. If this was upgraded i can not imagine what the initial booking at Marlborough ST must have been like. The key access was poor, the security of the building was poor, the cleanliness, fixtures and fittings were poor, the smoke alarms beeped constantly. We tried to contact support several times to no avail. I would not reccommend this company to anyone. I fully understand hicups and allowing things to be resolved in a timely manner but the worst & most insulting part was the service, a total lack of communcation and very dismissive messages when i did get response via whatsap. No apologies no offer of a call or email, I asked for an invoice and was told they are not VAT registered. I asked for a complaints process and was advised to send via whatsap. It is beyond me how they are allowed to operate.
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Serviced Apartments and Corporate Housing Experts
Discover premium corporate accommodation, spacious group bookings, and specialized film and TV lodging with StaySavvy Accommodation. We offer tailored stays, exceptional amenities, and unparalleled service to ensure your visit is seamless and memorable.
