Review Time
Cowboys- Dont Book!
Booked 2 months in advance via booking.com
Followed the guidance and chased StaySavvy several times prior to arrival asking for an acknowledgement of my booking and for the check in details. Text them, called them, emailed them ..... eventually they contacted me via whatsap 2 hourrs pre check in to advise that the booked apartment was unavailable and that they had moved the booking to an "upgraded apartment" on North John Street. If this was upgraded i can not imagine what the initial booking at Marlborough ST must have been like. The key access was poor, the security of the building was poor, the cleanliness, fixtures and fittings were poor, the smoke alarms beeped constantly. We tried to contact support several times to no avail. I would not reccommend this company to anyone. I fully understand hicups and allowing things to be resolved in a timely manner but the worst & most insulting part was the service, a total lack of communcation and very dismissive messages when i did get response via whatsap. No apologies no offer of a call or email, I asked for an invoice and was told they are not VAT registered. I asked for a complaints process and was advised to send via whatsap. It is beyond me how they are allowed to operate.
Cowboys- Dont Book!Booked 2 months in advance via booking.comFollowed the guidance and chased StaySavvy several times prior to arrival asking for an acknowledgement of my booking and for the check in details. Text them, called them, emailed them ..... eventually they contacted me via whatsap 2 hourrs pre check in to advise that the booked apartment was unavailable and that they had moved the booking to an "upgraded apartment" on North John Street. If this was upgraded i can not imagine what the initial booking at Marlborough ST must have been like. The key access was poor, the security of the building was poor, the cleanliness, fixtures and fittings were poor, the smoke alarms beeped constantly. We tried to contact support several times to no avail. I would not reccommend this company to anyone. I fully understand hicups and allowing things to be resolved in a timely manner but the worst & most insulting part was the service, a total lack of communcation and very dismissive messages when i did get response via whatsap. No apologies no offer of a call or email, I asked for an invoice and was told they are not VAT registered. I asked for a complaints process and was advised to send via whatsap. It is beyond me how they are allowed to operate.
Everything we needed for a two night stay in a great location. I panicked a little as we were travelling from the Isle of Man and had not had details of how to get in before we left the island. It did state that access details would be Whatsapped after 2pm on day of arrival. I needn’t have worried as the details arrived as promised, clear and with a video showing everything we needed. The apartment was spotless and comfortable - beds were as comfy as Premier Inn! Towels, (only complaint is bath towels could be larger) large shower gel, shampoo, conditioner, hand soap, washing up liquid, tea towel and scrubbed were all provided. There was even a dishwasher and a tablet. Tesco express is a few doors away for any supplies needed. Road noise could not be heard-good soundproofing. Perfect spot for accessing most of the city by foot. 25 min walk from IoM ferry and about a 20 min walk to airport bus. Easy 25 min walk to Lime street station. Would definitely return and will look at other properties this company holds in Manchester and Newcastle should we be there.
The accommodation was perfect for our needs and situated in a great location.2 bedrooms, 2 bathrooms and a lounge with cooking facilities were great for two couples to enjoy Belfast from.In walking distance to the city centre and the Titanic museum
Stayed at Liverpool apartments, close to bars/shops/restaurants Tesco metro down the road was very handy The apartment was clean, and beds were very comfy. Great help from Sean if we needed anything. Only one issue was noise on the lounge and first bedroom at night as windows did not keep out the noise on the first floor, But this was not an issue in the second room. But overall a great stay in Liverpool.
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