Received an email offering a discount, the literature attached was unclear as to the existing policy owner.
Which meant that I renewed via this offer.
I then received my renewal letter, which actually quoted less than I had paid.
The young Lady I spoke to was very polite and knowledgeable, but could not refund the difference, even though I said send it to a charity.
Staysure, need to clarify the documents and advertising literature they send out.
Finally, had my house number wrong this yeaar, I haven't moved in the last 20 odd years.
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