Review Time
So easy to arrange, just declare EVERYTHING that besets you and i mean everything, better to be safe than sorry and most conditions don't have additional questions to answer. And you will get a competitive quote- quickly
The man ,I spoke to was friendly and helpful. The reason I didn't give 5 stars was because the man said he was going to a single trip quote and he didn't. Also I checked my insurance policy and it was on automatic renewal for the following year. I can't afford to travel very often, so it is not worth me have my policy renewed and I don't remember anyone mentioning that to me as well.
Can’t fault them and have renewed this year. Had winter ski trip booked, travel companion NOT on my insurance so not on my claim, got injured on a different ski trip 6 weeks before our travel date. Holiday had to be cancelled, the process to claim was simple and they paid out in 7 day. Felt a bit odd not speaking to a person, submitting on line and not hearing anything after getting submission, other than acknowledgment that they would review and be back in 7 days. But they did and it all worked perfectly.
The advisor who dealt with me was efficient, charming and made it all happen smoothly. He was patient as I struggled a bit with technology and made everything easy to understand.
Website provides clear breakdown of policy details and uncomplicated questionaire. Summary and detail of insurance quote excellent with a speedy follow-up invite and clear purchasing instructions. The on-line account ensures all policy details and documents are accessible. A great customer experience.
The lady who I spoke with was extremely helpful. She was pleasant , good at answering My questions and very helpful
But I am very disappointed , that
We are not allowed to travel for more than
35 days We only want 40 days
If you could tweak these days , I am sure
You would have more customers .
Used this company before and never had a problem before and at my age I feel well looked after and i find them easy to contact and staff are friendly and always helpful
Received an email offering a discount, the literature attached was unclear as to the existing policy owner.
Which meant that I renewed via this offer.
I then received my renewal letter, which actually quoted less than I had paid.
The young Lady I spoke to was very polite and knowledgeable, but could not refund the difference, even though I said send it to a charity.
Staysure, need to clarify the documents and advertising literature they send out.
Finally, had my house number wrong this yeaar, I haven't moved in the last 20 odd years.
Very easy website. I was able to enter my pre existing medical conditions and was given 3 cover choices. Very comprehensive and easy to complete application form. My new policy was emailed to me. Overall very easy and quick service
After checking my renewal documents I phoned Customer Service about an issue. I spoke to ABID who was very helpful and friendly. The issue couldn't be resolved immediately, and the next day when it was resolved, Abid phoned me back to let me know. I consider this customer service excellent and through Abid I am pleased with Staysure.
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