I am reaching out once more regarding my earlier messages, as I have yet to receive any response. I subscribed to the service during a promotional offer, but my discount code was not applied, and I was charged the full amount. Despite contacting the support team over six days ago, I still haven't heard back. I kindly request an urgent review of this situation and a refund of the extra charge or the application of the promised discount to my subscription. I hope to receive a prompt reply, as this issue has been unresolved for some time.
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