I am reaching out again regarding my earlier messages, as I have yet to receive any response. I subscribed to the service during a promotional offer, but my discount code was not applied, resulting in the full amount being charged. Despite my outreach over six days ago, I have not heard back. I kindly ask for an urgent review of this situation and request either a refund of the extra amount or the application of the promised discount to my subscription. I would appreciate a prompt response, as this matter has been pending for quite some time.
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