Unacceptable customer support experience. My account was compromised, resulting in purchases totaling around €80 from my wallet. Instead of acknowledging the severity of the situation, where my two-factor verification was bypassed, I was refused a refund because the thieves had played for over two hours. My advice to everyone: avoid adding funds to your wallet, as you could lose it all if stolen. Meanwhile, the individuals I reported continue to enjoy the products bought with my stolen funds.
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