I accidentally made an incorrect purchase on my account and contacted Steam twice to resolve the issue. It took a total of two days to receive a response. I was told the purchase could not be refunded if the in-game credits had been consumed—however, they were not used in any way.
I followed up a second time specifically to confirm that the credits had not been consumed, yet I received the same generic response: “In-game item purchases are not refundable if any items in the purchase have been consumed, modified, or transferred.”
Due to the lack of meaningful review of the case or support for an obvious accidental purchase, I will no longer be making purchases through this store or with this company.
I would strongly suggest that if reading this, care at all about how a company treats its customers, you consider doing the same.
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