Notice most of the one star reviews on here are user issues like the got dlc they cant refund when it has always been the case since refunds got introduced that you cant refund dlc's or even that there is not enough moderation like believe it or not valve is not a gigantic corp and they run things without some kind of ai scanning literally everything you do to 'moderate' it (like some kind of survailence state) like how it should be. It really does feel like epic games has paid off some of these reviews. And some others are complete user stupidity and rage. Your live service games breaking on you after 10 hours of playing them due to an update because the modern game industry is awful is not Valves/steams responsibility. 14 years of being on steam and I have had very little problems and what little I needed from steam support worked out fine in the end. The rules around things like refunds or how things are run are there and they will not bend them for you or anybody else.
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