I ordered a cantilever umbrella online and received a confirmation. Later, I was informed it was out of stock, but they found one later that day. However, the product that arrived was not what I expected; it came with a different black canopy and was scratched. They assumed I would assemble this cheaper version without any explanation. The support team has resisted processing a full refund for the return. I'm very disappointed, as their emails promise assistance but have yet to resolve the issue. Now, I’m seeking advice on how to return the product at their expense for a full refund.
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