⭐ 1 Star – Extremely poor customer service & warranty handlingI am extremely disappointed with SteelSeries’ customer service and how my warranty claim was handled.My Arena 7 speakers were faulty from delivery (intermittent left speaker due to a cable/connector issue). Despite this being acknowledged as a hardware fault, the process dragged on for weeks with repeated delays, conflicting information, and unnecessary hurdles.Key issues:I was repeatedly told no replacement stock was available, then later told stock was available.I was refused a refund despite the product being faulty from arrival and Australian consumer law being raised.I was pushed toward a store voucher instead of a proper replacement or refund.I was required to physically destroy my speakers before receiving any resolution — an unreasonable demand given the circumstances.The final voucher amount did not match what I originally paid, despite assurances from customer service that it would.Communication was slow, inconsistent, and dismissive, with responsibility repeatedly shifted back onto me.This has been a major inconvenience, especially considering I was overseas for part of the period and clearly communicated this. I expected far better from a “premium” gaming brand.
Claim your business profile now and gain access to all features and respond to customer reviews.
We use our social for giveaways and other great things:
