I ordered in the official SteelSeries shop and after sending back the headset because it didn't meet my expectations I didn't receive a refund 2 weeks after I sent back the package.The supporter "Aurora" or whatever their real name is, reiterates that there is some company policy that causes the delay in refund, but in the end SteelSeries' company policy isn't above the law. I lawfully withdrawn from the purchase contract according to EU law and still they are not complying with it and withholding my refund. I needed to open a PayPal complaint.
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