⭐ 1 Star – Unacceptable customer service and warranty management I am extremely dissatisfied with the customer service and warranty handling from the company. My speakers were defective upon delivery (intermittent left speaker due to a cable/connector issue). Even though this was recognized as a hardware fault, the resolution process took weeks with numerous delays, conflicting information, and unnecessary obstacles. Key issues: I was informed multiple times that no replacement stock was available, only to later be told that stock was indeed available. I was denied a refund despite the product being faulty upon arrival and after referencing consumer rights. I was directed towards a store voucher instead of a proper replacement or refund. I was asked to physically destroy my speakers before any resolution could be provided — an unreasonable request under the circumstances. The final voucher amount did not align with my original payment, despite assurances from the support team. Communication was slow, inconsistent, and dismissive, with the burden of responsibility constantly placed back on me. This has caused significant inconvenience, especially since I was overseas during part of this time and had clearly communicated this. I expected much more from a so-called “premium” brand.
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