I was unlucky be rear ended in my R56 JCW at a roundabout, the other party admitted full liability so I went through his insurance.My car was sent to Steer for repair, I had rear bumper damage, exhaust and scuffs on my boot along with a damaged rear diffuser. My car was promptly collected on the Thursday of the same week as the accident and came back to me several days later.I’ve owned my car for almost 8 years and looked after the paintwork, this car had spent most of the 8 years in a secure garage, only coming out for fair weather drives. So as you can imagine I was horrified at the condition for when it was finally returned to me.There were scuffs on every wheel from the low loader, there were 3 shadows in my paintwork on the passenger rear quarter panel, a bolt was missing off my rear diffuser, there was compound all over my rear passenger wheel, the interior was covered in filler and dust, the rear black beltline was missing, the worse being the car wasn’t cleaned correctly, there was filler dust still all over my car which rubbed into paintwork would cause swirl marks, the car was covered in finger marks, not well cared for at all.I contacted the insurance company and they engineers were involved, the car went back for rectification work, which they had for over 3 weeks!!!!So Steer clear of Steer!!, I would never use them again!!I had my accident on the 3rd of November 2025 and I’m finally getting my car back tomorrow 13th January 2026, just disgusting!
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