I took my 3 months old Tesla Model Y to Steer Doncaster following a relatively minor accident, trusting them as an authorised Tesla repairer.
Within minutes of collecting the vehicle, I identified multiple defects. The side camera is incorrectly fitted and not properly secured. There is visible panel misalignment and bending near the door/wing area. Plastic trims are poorly fitted. There are stains above the front speakers and dust left throughout the interior from the repair work.
This was a brand-new car. It went in with minor damage and came back with multiple new issues. In short, they have ruined the vehicle.
To make matters worse, the repair receipt even lists parts that are not present on this specific model, which raises very serious concerns about the accuracy and transparency of the work carried out.
Some of these concerns were raised at collection and were dismissed as “normal Tesla build quality,” which is simply not true. I have video evidence from when I originally collected the car new, as well as footage from before it was taken in for repair, clearly showing these issues were not present.
For a company listed as an authorised Tesla repairer, this level of workmanship and quality control is shockingly poor.
I would never use their services again and strongly advise anyone who values their vehicle to think very carefully before trusting this repairer.
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