I purchased a dress from Stefanel but it's sizing was odd so needed to return it. I was told to use their online return service to generate a return with address. I have tried this site every day for five days and have not been able to activate the return. I have emailed the customer service department who keep referring me to the useless online return site. There is no telephone number to troubleshoot the website or the Returns procedure. I am rapidly coming up to the deadline to return the item. My advice to anyone is to not use Stefanel online at all. How can a basic Returns procedure be so vastly flawed. The dress was £130 so not cheap. Not a quality company. I will not be recommending them to anyone anytime soon. Don't buy online from Stefanel.
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