I purchased a lovely looking t-shirt, with red and white stripes and a blue and white crocheted feature pocket. The washing instructions said it could be machine washed at 30°c, but to be on the safe side, I washed it on a cold wool wash cycle. Despite this, the red colour ran, ruining it. Since the top was not wearable as it was, I tried to solve the problem by using a colour run remover product, but all this did was make it more patchy-looking. I therefore emailed Stefanel to explain all this, and asked if I could return the top for a refund as it was clearly faulty. They asked for photos, which they said they'd forward to their 'quality office'. Sometime later - after having to chase the matter up as no one had got back to me - they told me that the photos had been reviewed by 'quality control', and that the problem was caused by 'wrong washing', in particular 'the use of an aggressive cleanser as a "color run remover".' Therefore, I was not entitled to a refund. I explained (again) that I'd only used a colour run remover as the top had not been dye-fast in the first place, but they still refused to refund me, although as an apology for the 'inconvenience', they emailed me a discount code for 15% off my next order. I politely declined, informing them that I would be purchasing from Stefanel again: why would I waste my money when they're clearly selling substandard products that haven't been properly product tested?
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