I ordered a plant in July, but it arrived in terrible condition. The soil was overly wet and tightly packed in a plastic bag, and most roots and new growth were already rotten. Initially, they responded to my emails but blamed me for not selecting express shipping. If that’s the case, why offer standard shipping if they can’t pack the plants properly? They also shipped my order on a Tuesday, contrary to their stated policy. A healthy plant shouldn’t be in such poor condition after six days of shipping. They refused to take responsibility and only offered a small store credit for my next order, which I never received. After weeks of emails, they stopped responding until recently, but the issue remains unresolved.
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