Two plants costing over €600 arrived in drenched pots with root rot and were entirely unsalvageable. I provided ample photographic evidence, yet it took more than a month to receive any response. When they finally did respond, there were no solutions offered, and communication ceased. This experience has been incredibly frustrating, and it feels risky to hope for a healthy plant. If possible, I would rate this experience with negative stars. Customers deserve better treatment!
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