I have been waiting for a response to multiple emails I sent six weeks ago; the service simply does not reply. They are collecting my payments but not distributing any to my creditors, forcing me to pay them myself to avoid legal threats, in addition to making monthly payments to the service. Several creditors are reaching out to me, and when I mention the service, they state they haven't received any communication from them and advise me to have them get in touch to sort it out. I have emailed them again, but there has been no reply.
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