This has been the most frustrating experience for a basic background check. I submitted my form on 31.10.2025 and have yet to receive any updates regarding the check. I contacted the support team, and they keep stating that it has been escalated to their internal team, but nothing has progressed. They claim it takes 24 to 48 hours for a response, but I have heard nothing. Very disappointing and frustrating service...
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Sterling was acquired by First Advantage on October 31st, 2024.
First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.