I'm pleased to report that everything has been resolved, and I received my full refund. There was a delay with a return due to courier issues and some confusion about order references. While the process wasn't as fast as it should have been, customer service was engaged and worked through the issue effectively. Once everything was aligned, the refund was processed without any problems. I appreciate their effort in resolving it properly. I've always liked the company's products and will continue to shop with them.
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