Name: stevemadden.co.uk
Telephone: 000000000
Rating: 2.4

Lauryn S. Guest

Stay Away, They're Fraudulent

Stay away, they're fraudulent. My shoes never showed up, and after numerous attempts to get a refund, they refuse to process it unless I sign a legal document. This isn't a requirement for refunds in the UK. I've had to go through my bank to recover my money. I will never buy from this service again.

Date of experience: Jan 20, 2026

Jameson Foster Guest

2 months ago

Important: 14-Day Return Policy

It's crucial to note that the company has a strict 14-day return policy. This is especially important if you're buying gifts during the holiday season, as you may not be able to exchange items for the correct size in time. Customer support was unable to make exceptions during this period, leaving us with shoes that don't fit and no refund to purchase the appropriate pair. As a result, we've decided to take our business elsewhere.

Date of experience: Dec 26, 2025

Kailey Parker Guest

2 months ago

Strict 14-Day Return Policy

Be aware: the company enforces a strict 14-day return policy. This can be problematic if you're buying holiday gifts, as you may not have enough time to exchange items for the right size. Customer support was unable to grant any exceptions during the holiday season, which has left us with shoes that don't fit and no refund to purchase the correct size. As a result, we will not be returning to this company for future purchases.

Date of experience: Dec 26, 2025

Cole Elliott Guest

2 months ago

Beautiful boots!

Date of experience: Dec 22, 2025

Marian Walker Guest

2 months ago

Delayed order

My order took more than 7 days to arrive, even though it was marked as ‘next day delivery’. I returned the item over two weeks ago and have yet to receive confirmation of the return. Customer service advised me to be patient.

Date of experience: Dec 19, 2025

Nick Fisher Guest

2 months ago

Shipping delays

Orders are not shipped on the same day as promised. Keep this in mind if you're shopping for holiday gifts. I have no idea when my order will actually be shipped.

Date of experience: Dec 18, 2025

EC Guest

2 months ago

Consistently great experiences

I consistently have positive experiences with the company. The delivery is super efficient, and the sizes are always correct. The shoes are very comfortable, and the recent promotional offer was fantastic! I highly recommend them.

Date of experience: Dec 17, 2025

caraboy Guest

2 months ago

Resolved issue

I'm pleased to report that everything has been resolved, and I received my full refund. There was a delay with a return due to courier issues and some confusion about order references. While the process wasn't as fast as it should have been, customer service was engaged and worked through the issue effectively. Once everything was aligned, the refund was processed without any problems. I appreciate their effort in resolving it properly. I've always liked the company's products and will continue to shop with them.

Date of experience: Dec 17, 2025

Elmo Morris Guest

2 months ago

Love this brand!

I'm surprised by the negative reviews. I own at least 10 pairs of shoes from this brand, and they're all my favorites—well-made, sturdy, comfortable, and long-lasting. They also have a stylish feminine shape. I usually buy them in Australia or through a platform, and recently ordered boots in England. They arrived in just two days, fit perfectly, and were comfortable despite the height. I have no complaints, but I understand others may have had different experiences.

Date of experience: Dec 13, 2025

Solomon Guest

2 months ago

Thrilled with my new boots!

I am absolutely thrilled with the boots I just purchased! They fit perfectly, are incredibly soft and comfortable, and the stylish design boosts my confidence. I highly recommend this company. Thank you for helping us feel beautiful.