I purchased a pair of white shoes for a significant amount just before a trip. Upon returning, I noticed a scratch on one shoe. The staff had assured me of a lifetime guarantee and a one-year warranty. However, when I approached the store, they refused to replace or refund, claiming it was wear and tear. This is very disappointing coming from such a well-known brand. I advise against buying shoes without proof of warranty, as their customer service for returns is lacking.
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Steven Madden, Ltd., also known as Steve Madden, is a publicly traded company based in Long Island City, New York.