Review Time
I have a question about your return policy, which states a full refund if the item is not worn. How can this apply if I develop scabs and blisters? Am I expected to refrain from wearing the shoes to assess their comfort? Should I cover them with plastic while dining to keep them 'not worn' for a potential refund if I experience blisters? I would appreciate some clarification.
I will not shop with this company again. The customer service was subpar, and the staff were unprofessional. I ordered a boot as a holiday gift, but they sent a size two sizes smaller. When I tried to correct the mistake, the size was sold out. Their response was rude and lacked any apology. I strongly advise against ordering online; you might end up with the wrong size.
I will not purchase from this company again. The customer service was terrible, and the staff was unprofessional. I ordered a boot for a holiday gift, but they sent me a size two sizes smaller than what I ordered. When I realized the mistake and tried to change the size, it was sold out. They were rude and showed no remorse for their error. I strongly recommend avoiding online orders with them; you could end up with the wrong size.
This was the worst customer service experience I've ever had. The promotional codes were misleading, and the staff was rude and unprofessional. When I called for assistance, I could barely understand the representative, who was sighing during our conversation. They advised me to purchase the item and then request a refund for shipping, which makes no sense given that the promotion offered free shipping. I will not be returning.
This experience was horrible; I almost consider it a scam. I ordered a pair of shoes and received no shipping updates or the shoes themselves. My emails went unanswered, and I had to reach out via social media, but still got no clear answers about my order. I fear I may never see my shoes or my money again. Avoid this company!
I purchased a pair of white shoes for a significant amount just before a trip. Upon returning, I noticed a scratch on one shoe. The staff had assured me of a lifetime guarantee and a one-year warranty. However, when I approached the store, they refused to replace or refund, claiming it was wear and tear. This is very disappointing coming from such a well-known brand. I advise against buying shoes without proof of warranty, as their customer service for returns is lacking.
I am very disappointed with the customer service. I ordered shoes scheduled for delivery, but they never arrived. The customer care line is always on hold, and the delivery partner is unresponsive. Despite multiple emails, I received no update. Additionally, there's no option to cancel the order on their website. This level of service is unacceptable from a reputable brand, and I hope this issue gets resolved soon.
I ordered boots for my daughter that were supposed to arrive on a specific date, but they never showed up. According to tracking, the package was never received. The company claimed the order was fulfilled and refused to refund or send another pair. Eventually, after much hassle, they agreed to reship, and we finally received the boots. However, the entire process took about a month and was very aggravating.
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Steven Madden, Ltd., also known as Steve Madden, is a publicly traded company based in Long Island City, New York.
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