I am very disappointed with the customer service. I ordered shoes scheduled for delivery, but they never arrived. The customer care line is always on hold, and the delivery partner is unresponsive. Despite multiple emails, I received no update. Additionally, there's no option to cancel the order on their website. This level of service is unacceptable from a reputable brand, and I hope this issue gets resolved soon.
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Steven Madden, Ltd., also known as Steve Madden, is a publicly traded company based in Long Island City, New York.