Horrible customer service. I tried to cancel an order I placed 5 seconds earlier because I realized I ordered wide calf accidently, they would not let me cancel or edit it. I placed another order with the correct size & then when I received the wrong size boots, they charged me $7 for a restocking fee! I also paid for shipping insurance which I feel should have covered this issue. I will never place an order directly with Steve Madden again.
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Steven Madden, Ltd., also known as Steve Madden, is a publicly traded company based in Long Island City, New York.