My canvas arrived yesterday and amazingly in one piece. This is the third order we have placed with Steven Brown but something has seriously gone wrong in recent times for this organisation. Sadly, so long as they continue to use yodel we will not be placing any further orders and will be warning anyone that asks about our prints about the likely headache and delays they will face. Our print went out for delivery on Wednesday, no attempt to deliver. Out for delivery on Thursday, no attempt to deliver, out for delivery on Friday, no attempt to deliver, out for delivery yesterday, arrived at 23:16. What courier in their right mind delivers until almost midnight? Worse still he just left it on our doorstep and walked off despite the house being in darkness as we were all asleep. In the tracking app all the options for delivery to neighbours, safe place, collection point extra were not allowed meaning I had to wait in each day hoping when it said it was out for delivery, it would actually get delivered. Somehow though it’s ok for him to make customers watch on the map as he drives around for 4 days, covering lots of streets around my city and not until the 4th day of driving around did he decide to try and deliver it but instead of ensuring we are home at 23:16 he just left it in full view of the street and walked off. We love this art and will continue to enjoy each but something has seriously gone wrong when compared to the last two orders we placed a few years back. So frustrating in not being able to contact them by phone due to not enough agents then being hung up on by an automated message or the courier and instead dealing with Yodels chat system only to go around in circles with agents lies by “it’s been escalated” or “it will definitely arrive today” or having to email Steven Brown and get no reply. This will however be the last order we place and will be advising others to think twice before placing and order with this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Steven Brown Art is the home of the Highland Cow McCoo's! The UK's number one artist's work is available on Canvases, Mugs, Glass Chopping Boards and much more!
