Initially, I had no issues when obtaining my first and second vehicle through the service. I did receive numerous calls and emails regarding upgrades, which was somewhat bothersome but expected in business. After changing jobs and needing the car less, I obtained a settlement figure with the finance service. I was then contacted by the service, suggesting I return the car for a buyback. I explored other options but opted for convenience. On 27/10/25, I signed an agreement, and they assured me they would pay off the finance and return a small sum. With my next payment due on 3/11/25, I informed the finance department of the arrangement and canceled my payment. However, no payments have been made as of 6/12/25. I requested to speak with a manager but received no follow-up. After finally reaching out via email, I was told the payment would take up to 10 working days. That time has passed, and I was informed I needed a new settlement letter. I filed a complaint and submitted the letter, but still, no confirmation of payment has been received. They have had my car since 27/10/25, yet I am still expected to make payments on a vehicle I no longer possess, which adversely affects my credit. I have since acquired another car, expecting this to be resolved quickly. I strongly advise against selling your vehicle back to this service, as it leads to unnecessary stress and potential credit issues.
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