I scheduled a service for my vehicle and was assured multiple times that recall work would be done the same day. I arranged a courtesy car based on this information. After dropping off my car in the morning, I discovered later that only the service was completed, leaving the recall work undone. I felt misled and was told to rebook for the recall, incurring additional costs for something that should have been handled initially. The service desk attitude felt dismissive, but when I requested a manager, the situation was resolved quickly. While I appreciate the manager’s assistance, the initial service experience was not satisfactory, and better communication is needed.
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