I drove over an hour to the dealership to take my car in for a minor service. The car was with them from 9.30am. At about 3pm I hadnt heard from them and tried to call but could not get an answer. I eventually went back and was told it would be another 20 minutes if I didnt want it Valeted. I was left standing in an empty show room for 10 mins after my car was finished. Upon getting my invoice and report, I was told that I had 2 tyres with Gashes down to the cords and splits in the other 2 (due to our poor roads) and that my brakes were 100% worn. I asked why no one had rang to tell me about these problems especially given they had had the vehicle all day and was told it was because they were busy. There was no option to keep the courtesy car and so I had to drive over an hour home with a vehicle that should not have been on the road. It has taken me 2 weeks to be able to get my car booked into a garage for repairs, luckily I have the use of another vehicle. This is certainly not the kind of service I expect and have never had such poor service from a dealership before. I wont be going back.
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