steveneagell.co.uk

Really Poor Service

Well , for the third time a pretty bad experience with Steven Eagell Toyota Milton Keynes.1) Forgot I was sitting waiting in their reception to drop my car off, I was waiting 25 minutes (and needed to get back to work);2) Forgot I had booked a courtesy car;3) Contacted my lease company (who pays the bill) to authorise work I had supposedly requested (I hadn't btw) which they 'recommend' (in their words) at 2 years, the car is a year and a half old;4) When the lease company had rung me to query this and I had confirmed I had NOT asked for extra work to be done, they then denied they had said I asked for it (despite the lease company reading out exactly what they had written to the contrary) and claimed they had done nothing wrong, and in fact tried to BS their way out of it;5) Sent the vehicle health check video with audio so muffled you couldn't hear it, but with lots of extras to buy: tyres (lease company won't change those until last minute and they were still over 3mm), aircon (nothing wrong with it) and rear brake discs supposedly corroded, but the photo was of the floor, not the brake discs (all look nice and shiny where it matters when I looked). Overall wanting me to spend another £424.20 +vat;6) Went to collect the car at 4pm when they had advised me it would be ready, to find it had not been cleaned as they had promised that morning.All that after the email, text and mail about their sales event, plus them ringing me up yesterday trying to get me to buy another car this weekend. Fat chance of that happening!Overall at best a pretty lacklustre experience, but seeing as it's the third time in a row I have had this or worse, it fits the stereotype of sharp practice and poor service from car dealerships. Beware, this lady might know a bit more than you think and not fall for it.Thankfully they aren't all like that, but I won't be returning to this one.

Date of experience: Sep 05, 2025